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Tacoma Power

Reservation System FAQ

Below you will find answers to Frequently Asked Questions about this reservation system.
Click on a question to view the response.

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FAQ Questions:
 
I cannot select the arrival date I want - what's wrong?
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When you enter dates to make a reservation, only valid arrival dates are displayed.
Reservations are available on a nine month window. The dates available in the drop down boxes will be limited to dates within the current nine month window.
Remember that since the reservation window rolls over at 7AM, you will only be able to select a date exactly nine months ahead after 7AM.
 
I can view the maps but I cannot click on the sites. What am I doing wrong?
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Please check the Browser Information page and verify the settings for your browser.
This situation is commonly caused by older browser versions.
Make sure you are using one of the recommended browsers and that you have the correct settings.
 
The maps are just blank - what is the problem?
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Please check the Browser Information page and verify the settings for your browser.
This situation is commonly caused by incompatible browser versions especially for the Macintosh.
 
I made a booking and it is showing as pending, what does this mean?
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On rare occasions, a transaction request will not be able to return a confirmation to the user. This can happen, for example, when a browser times out before a response is received from the server.
In these situations, you will see the status of your reservation listed as 'pending'.
The status of the booking should be updated within 24 hours of the problem transaction.
If you have a booking that has been pending for more than 24 hours you should call the reservation call center at 1-888-CAMP-OUT (1-888-226-7688) to confirm the current status.
IF you have a booking listed as 'pending' that reservation is NOT confirmed and you may not have a reservation.
 
I made a reservation through the call center, why can't I view it online?
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When you make a booking through the call center, we do not ask you for your online password. Without this identifying information we cannot give online access to these bookings.
With the current system, therefore, you can only view online transactions online.

To change or cancel bookings made at the call center or at the park you should call the reservation call center.
 
How do I book a group site?
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Group campsites cannot be booked online at this time.
You can book many of Washington State Parks' group campsites by calling 888-CAMPOUT (888-226-7688). Refer to Washington State Park Reservation Information for more details. You can book Tacoma Power Parks group campsites through each park.
Please refer to Tacoma Power Parks Reservation Information for details.
 
How do I book a day-use shelter?
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Day-use shelters and other day-use facilities cannot be booked online at this time.
You can book many of Washington State Parks' group day-use facilities by calling 888-CAMPOUT (888-226-7688). Refer to Washington State Park Reservation Information for more details.
You can book Tacoma Power Parks day-use facilities through each park. Refer to Tacoma Power Parks Reservation Information for details.
How do I book a cabin, yurt, platform tent or vacation house?
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You can reserve a cabin, yurt or platform tent online. Refer to Washington State Parks Reservation Information for more details.
You cannot reserve vacation houses online. These must be reserved through the call center by calling 888-CAMPOUT (888-226-7688) but you can get information online.
 
How do I reserve at Fort Worden?
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Fort Worden operates a separate reservation service.
For more information on Fort Worden and for other parks offering vacation houses for rent please visit the Washington State Parks Vacation Houses Information page.
 
What happened to the Discover card payment option?
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Washington State Parks is discontinuing acceptance of the Discover Card. We find that very few credit card customers pay with Discover Card and, compared to other credit cards, the merchant fees and accounting effort are higher for Discover Card. We are taking this step to make our operation more efficient and to save money for parks. You can still use MasterCard or Visa cards to make reservations
 
I enter my reservation information , choose a location and when I select a site I am taken back to the Washington State overview map. I am stuck in an endless loop. What can I do to fix this?
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This problem is most likely caused by browsers with cookies disabled. To fix this problem consult your browser's help file on how to enable cookies. This problem is most common when using an AOL web browser.
 
Why can't I find Fort Canby State Park?
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As part of the preparation for the commemoration of the bicentennial of the Lewis and Clark Expedition, Washington State Parks renamed Fort Canby, Cape Disappointment State Park in October 2003. This new park name recognizes the geographical significance of the park and is the name given to the area by John Mears in 1788 after an unsuccessful attempt to find the mouth of the Columbia River. The park houses the Lewis and Clark Interpretive Center telling the story of Lewis and Clark and their journey from St. Louis to the Pacific Ocean between December 1803 and September 1806.